If there is any dissatisfaction with the service being provided, the customer must notify the tradesman member immediately and ask that the work be stopped.
The tradesman will send a full report and photographs of the works to customer care, who will in turn contact the customer for a short explanation regarding the cause of the dissatisfaction.
One of our in-house surveyors will view the reports and make an assessment. Customer care will also review the information provided by both parties, and send a copy of their findings to both sides.
If one or both parties are not satisfied with the outcome, a regional surveyor will then visit the property and make a final decision. Both parties will agree to abide by the decision beforehand. If it is found that our member is at fault, the workmanship will be rectified.
If you have any further questions, please do not hesitate to get in touch with a member of our team.
Thank you for your time,